Terms and conditions of sale


Under the terms of Decree-Law no. 142/2001 of 26 April, the customer may freely withdraw from the contract within 14 days of receiving the order placed through our online shop "www.eatpure.net", without having to state the reason and without any compensation being due. To this end, the customer must inform "EatPure" within this period of their wish to terminate the contract, by e-mail, fax or registered letter with acknowledgement of receipt, to be sent to the following address/contacts:

Koncept Evidence - Internet Commerce, Lda
Praceta Cristóvão Falcão, 93 - R/C Dto
4465-114 S. Mamede Infesta
E-mail: info@eatpure.net

For the cancellation to take effect, the goods supplied must be returned after approval, in the correct condition, to the address indicated above, within 30 days of receipt of the order. EatPure will reimburse the customer for the price of the goods within a maximum of 30 days from the date of their return. The initial shipping costs of the order, when offered by EatPure, as well as the return shipping costs of the goods will not be refunded, except in the event of a shipping error or a defect in the goods.

The right to withdraw from the contract under the above terms is without prejudice to the consumer's rights in the event of defects in the goods, to which the respective general regime applies.


Eatpure offers free postage on orders over €50 when placed exclusively through the website, to mainland Portugal and the Spanish Peninsula. However, orders can be placed by email or telephone, in which case the minimum value for exemption from postage will be 150€.

Orders that are partially dispatched at the customer's request are only exempt from postage on the first dispatch, so the usual postage rate will apply to the following dispatch(es).

The maximum value for counter-delivery orders is €100.

Paid orders will be processed and dispatched the working day after the order is placed and will be delivered the following working day between 9am and 6pm.

Standard shipments are made by express service (24h) via CTT Expresso or carrier.